FAQ

We focus on seashell wind chimes with an ocean-inspired decorative style. Check each product listing for the exact materials, measurements, contents and use instructions.

Where natural shell is specified, tone, markings and shape can vary. Lighting and screen settings can also affect displayed colors. These differences do not change your rights if the item is damaged or materially unlike its description.

Follow the individual listing. Unless outdoor weather resistance is expressly stated, choose indoor or sheltered placement. Use a secure fixing, avoid strong wind and bring the item indoors during harsh weather. The hanging hardware needed for your wall or ceiling may not be included.

Gently dust with a soft cloth and avoid harsh cleaners, soaking and pulling the hanging strands. Follow any care instructions supplied with the item. Wind chimes are decorative objects, not toys; keep fragile pieces and cords out of reach of children and pets.

Available payment methods and the transaction currency are displayed at checkout. Taxes and shipping charges, if applicable, are shown before you complete payment. Your bank may apply its own conversion or international transaction fees.

Orders are processed and dispatched within 7 business days after payment confirmation. Business days are Monday–Friday, excluding public holidays relevant to processing. Payment verification or an address problem may require us to contact you; we will explain any resulting delay and your options.

Standard U.S. shipping usually takes 10–15 business days after dispatch. This is separate from the processing period of up to 7 business days. Transit estimates are not guaranteed arrival dates; carrier, customs or weather delays can occur.

Standard U.S. shipping costs US$11.99 per order. Expedited shipping is not currently available. Orders are processed and dispatched within 7 business days after payment confirmation, followed by usual standard U.S. transit of 10–15 business days. For other destinations accepted at checkout, review the displayed charges and confirm the transit estimate with support before ordering.

Tracking information is provided when available after dispatch. Scans can take time to appear. Email your order number to service@tervanh.com for help. Request address changes or cancellations promptly; changes depend on whether dispatch has occurred.

Check your tracking, delivery location and household first, then contact us. We can investigate with the carrier. A delivered scan does not automatically end our investigation or remove applicable consumer rights. See the Shipping Policy.

Our standard return request window is 30 calendar days after delivery. Contact us before mailing the item. Returned items should be unused and in their original condition, with included components and protective packaging where reasonably available. Reasonable inspection and mandatory consumer rights are preserved.

For a change-of-mind return, the customer pays return postage. We cover reasonable return costs for a verified damaged, defective or incorrect item, or offer another appropriate remedy. There is no restocking fee. Returns may be routed to China; ask us for the exact destination before sending.

Contact us as soon as reasonably possible with your order number and photos. Keep the item and packaging while we review the issue. We will arrange an appropriate replacement, refund or other remedy. An immediate-reporting request does not create a shorter legal claim deadline.

After a refund is approved, we normally complete refund processing within 5–10 business days to the original payment method. Your bank or payment provider may need additional posting time. For help with a missing refund, contact us with the approval date and order number.

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