Tervanh™ · Shipping Policy
From our store to your door.
Processing, delivery estimates and support for your shipment.
1. Payment confirmed
We begin preparing your order once payment is confirmed.
2. Process & dispatch
Within 7 business days after payment confirmation.
3. Standard U.S. transit
Usually 10–15 business days after dispatch.
Processing and transit are separate. The 10–15 business day standard U.S. estimate starts after dispatch, not on the day you order. Business days mean Monday–Friday, excluding relevant public holidays. Carrier and customs schedules may differ.
1. Order processing
Paid orders are processed and dispatched within 7 business days after payment confirmation. We may need to contact you if payment verification, product availability or an incomplete address prevents dispatch. If we cannot meet the stated period, we will notify you with a revised estimate and available options, including cancellation and refund where appropriate or required by law.
We do not treat a delay notice as your automatic agreement to an unlimited extension.
2. Destinations, services & charges
We offer delivery only to destinations accepted at checkout. Standard U.S. shipping usually takes 10–15 business days after dispatch. Estimates for any other destination or service must be reviewed in the checkout information or confirmed with support before ordering.
Standard U.S. shipping: US$11.99 per order. Paid orders are processed and dispatched within 7 business days after payment confirmation; standard U.S. transit usually takes 10–15 business days after dispatch. Expedited shipping is not currently available. For any other destination accepted at checkout, review the available service and charges before paying and contact support to confirm the transit estimate before ordering. There is no automatic free-shipping offer.
3. Dispatch origin & customs
Tervanh™ is operated from Guangzhou, China, and orders may involve international fulfillment. Do not assume domestic U.S. dispatch or a U.S. warehouse. Contact us before ordering if the shipment origin is important to your purchase.
Customs clearance can extend transit times. Duties, import taxes or carrier clearance charges may apply if they have not already been included or collected at checkout. Their amount depends on the destination and shipment. We do not request undervaluing parcels or misdeclaring their contents.
4. Tracking & split shipments
When tracking is available, shipment information is sent to the contact email provided with your order. Initial tracking scans may appear after the parcel has entered the carrier’s network.
An order may be split into multiple parcels; we will provide available shipment information. You will not be charged an extra shipping fee solely because we choose to split an order.
5. Address accuracy & changes
Check your shipping address, apartment details, postal code and contact information before paying. Contact us promptly if anything needs changing. We can only confirm a change if it is still operationally possible; dispatch may prevent rerouting.
If a parcel is returned because an address supplied by the customer was incorrect or delivery was repeatedly unavailable, we will explain reshipment or refund options and any actual, reasonable additional cost before seeking agreement. We do not impose an automatic penalty or charge without explanation.
6. Delays & unreceived parcels
Weather, carrier disruption, customs review and public holidays can affect delivery. If your parcel is outside the estimated delivery window, email your order number and tracking details. We will help investigate and keep you informed of the available resolution.
If tracking shows delivery but you have not received the parcel, check the delivery location, household members and any carrier notice, then contact us. A carrier scan is evidence for investigation, not an automatic denial of your claim. Where a parcel is confirmed lost or not properly delivered, we will arrange an appropriate replacement, refund or other remedy consistent with applicable law.
7. Damage, incorrect items & returns
If an item arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible with photos of the item, protective packaging and shipping label. Please keep these while we investigate. A prompt-reporting request does not reduce statutory rights or create an unreasonably short claim period.
Return requests are accepted within 30 calendar days after delivery under our Return & Refund Policy. Do not send a parcel to the business address without instructions.